Policies

Shipping and Handling:

Shipping and Handling Charges: Shipping and handling charges are based on each item of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping.

Shipment By UPS: We ship via Canada Post in Canada. Orders outside of Canada will be cancelled.

Delivery Time: Allow 5-7 business days for delivery.

Consolidated Shipments: Entire orders will be shipped together if possible.

Returns and Exchanges

General: In-store credit only for qualifying returns within 14 days of purchase/delivery. Returns and exchanges must be in new condition and must include all instructions and original packing material. Fox Harley-Davidson will cover the return shipping. However, when the replacement order is submitted shipping will be billed again. Include a copy of your packing list with all returns. You must call the store to process a return (no exception).Original shipping and handling charges are not refundable.

Non-Refundable Items: No returns or exchange on electrical parts, painted parts, helmets, heated clothing, body jewelry, earrings or under garments.. All non-stock items are considered "special order" and must be paid for in advance. Special order items are not eligible for return, refund or credit unless defective and covered by manufacturer's warranty.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item. However, the customer will pay the additional shipping and handling charge.

Return Shipping Instructions: You must contact the store by phone to process a return.At that time we will provide instruction to return the items.Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Warranty: If applicable, all items are subject to their specific vendor warranty policies.

Sales Tax

HST will be added to every order, no exceptions.If you have a GST number you can you use your exemption in-store only.

Payment Methods

Orders accepted via secure online order form PayPal. Most major credit cards are accepted. Credit card purchases verified for your protection (via PayPal).

Backorders Items

Backorders: If an item is backordered, we will notify you via e-mail. We will provide you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.

Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions secure server connection. PayPal will handle the payment and we advise you to read their policies before proceeding.

Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.